LAN Works Support was created with a goal to provide a corporate class support service that exceeds the standards and quality normally expected by SME organisations. More importantly, it was designed to greatly simplify the provision of support services by providing one point of responsibility for all IT issues. As a result, it allows you to focus on your core business without the distraction of IT.

LAN Works Support is a framework with components that can be chosen and implemented independently, giving you increased flexibility and control. You decide how much or how little support you need, and pay only for what you require. Through automation of the day-to-day management of systems, we are able to provide a large part of your IT services remotely, without compromising the quality of the support. By applying standards, processes and policies, we are able to control the environment better and manage IT more effectively. This in turn leads to increased operational efficiency and the savings we achieve are shared with our customers.

We have four standard options for your Support framework, however any of these options can be tailored to best fit your individual requirements. To find out more about these options, please see our support factsheet(PDF).